GENERAL CONDITIONS

Article 1. Object of the contract
This document regulates the commercial relationship between the CLIENT and ROMANTICS MIMOS DE FRUTA S.L (NIF B-63891931), from now on ROMANTICS regarding the purchases of the products the CLIENT is interested in making in the ROMANTICS on-line shop.

Article 2. Order
All orders are subject to the conditions expressed here. No term or condition included in an order by the CUSTOMER that contradicts these conditions will be valid. The sale will be formalised when the CUSTOMER has accepted the order and formalised payment.

Article 3. Product and Price
The prices that appear on the ROMANTICS website will be understood to be in euros and include the current VAT. They do not include transport costs, which will be established at the end of the order according to the choice of the delivery system by the CLIENT and the quantity ordered.
ROMANTICS reserves the right to modify products and prices without prior notice. The prices and products of an order accepted and paid by the CLIENT will not be modified.
The products displayed on the ROMANTICS website may not always be available. ROMANTICS reserves the right to remove or add products to its page without prior notice. The products ordered by the CLIENT in his order will not be modified.

Article 4. Terms of Payment
The payment of the order is simultaneous at the time of acceptance of the order. In case of non-payment by the CLIENT, ROMANTICS will have the right to terminate the contract and suspend deliveries.
Payment will be made by credit card using the secure payment system of Stripe. The payment of the order is simultaneous to the acceptance of the order. For other payment systems, you can contact ROMANTICS SL.

Article 5. Transport
Shipments will be delivered to the carrier, upon receipt of payment.
The delivery time is 24-48 working hours (not counting Spain or Barcelona local holidays). Except for orders placed on Fridays from 12:00, which will be delivered the following Tuesday to maintain freshness and conservation.
The general transport costs for national peninsular transport are 8€ (VAT included). For international shipments, Ceuta and Melilla, Balearic and Canary Islands should contact via mail info@romantics.es to receive your quote. Customs costs, if any, will be paid by the CUSTOMER.
ROMANTICS is not responsible for the duration of the transport once the materials leave its warehouses and are delivered to the carrier. In the event that, at the time of delivery, evident damage is detected on the packaging or on the product itself, the CLIENT must state this on the delivery document signed by him/her to the carrier, otherwise no claims will be admitted for this concept.
ROMANTICS is not responsible for losses due to delivery errors, the CLIENT is responsible for the completeness and correctness of the address provided at the time of purchase.

Article 6. Return of products.
ROMANTICS will not accept returns, it will only accept the return or exchange of a product due to an error by ROMANTICS, as long as the product code differs from the one on the invoice. This must be communicated in writing within 5 working days from the date of delivery.
In case the CLIENT detects any defect in the packaging, labelling or taste of the product, he should notify ROMANTICS in writing within 5 working days from the date of delivery, specifying the product code and a brief description of the defect. The responsibility is limited to replacing the same product. The CLIENT will not obtain any compensation for damages.

Article 7. Product maintenance
The CLIENT should ensure that he follows the cold storage rules according to the instructions previously provided by ROMANTICS in the description of the products. ROMANTICS is not responsible for the non-compliance of the CLIENT with this clause.

Article 8. Privacy and Data Protection.
The personal data of the CLIENT will be processed in accordance with the Privacy Policy available to him on the website www.romantics.es.
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, ROMANTICS MIMOS DE FRUTA S.L. informs the users of its websites that the personal data collected by the company through the forms on its pages will be entered into an automated file under the responsibility of ROMANTICS MIMOS DE FRUTA S.L., in order to facilitate, speed up and fulfil the commitments established between both parties. Likewise, ROMANTICS MIMOS DE FRUTA S.L. informs of the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to the address CARRER CAMP 76 08022 BARCELONA.
Unless you inform us otherwise, we will understand that your data have not been modified, that you undertake to notify us of any variation and that we have the consent to use them in order to maintain the relationship between the parties.

Article 9. General.
ROMANTICS will not be responsible for the breach of any of the terms and conditions established in these General Conditions when such breach has been caused by any circumstance beyond the control of ROMANTICS, to the extent permitted by law.

Article 10. Applicable Law and Jurisdiction.
This Contract, both for its application and its interpretation, will be regulated by the Spanish Law applicable in the city of Barcelona. The language shall be Spanish. The parties undertake to make their best efforts to resolve amicably any differences that may arise in the interpretation and execution of these General Conditions. If an amicable solution is not possible, both parties agree, expressly renouncing any other jurisdiction that may correspond to them, to submit to the jurisdiction and competence of the Courts of the city of Barcelona.
If you have any doubts or questions regarding our products, conditions of sale or shipments, or any doubts about placing your order online, please contact us at info@romantics.es.